Created a 25% improvement in a resort Director's effectiveness by changing the way the five restaurants' operations data was being acquired, analyzed and reported, making it possible to respond to changes in customer levels, preferences and cost and profitability issues far more quickly.
Saved a telecommunications company (tower construction) $2300/year by implementing cell phone service changes as a result of analyzing the equipment being used in light of current and future needs, investigating current market product/service options, cost and value and negotiating deeper savings with the service representative at the new company chosen.
Saved an automotive shop $3300/year on the cost of uploading the monthly data updates by teaching two of their employees to handle the uploads internally and approximately $5000/year more by teaching them how to perform basic hardware and software troubleshooting and how to resolve simple issues themselves resulting in them needing to call for expert help less often. This translated to an 80% savings over the previous year.
Saved executives and other management personnel at Intel 80% of their employee evaluation time over the previous year and raised employee morale by developing an application that standardized and shortened the process, thus speeding selection and delivery of well-earned promotions and merit raises to employees.
In an organization with 30 departments, centralized purchasing and an 85% incomplete or unfunded requisition submission rate, implementing an education and policy enforcement program cut requisition denials by 63%, saved $14,122/year on this process and attained a 40% efficiency improvement in the requisition to order timeline.
Encouraged the Purchasing Office's internal customers to see that, when submitting a purchase request, it was in their best interest to see their goal as getting their orders processed and delivered quickly, rather than a goal of interacting with the process their own way. Giving them the opportunity through education to realign their goals helped them see the value in working with the process instead of fighting against it. Soon they saw the results of this change and their opinion of the Purchasing Office increased by 92%.
Reduced IT work order response time at a college by 75% and solution time by 50% with the creation and implemention of an IT Support Ticket Application:
allowing staff to enter new help requests themselves
automatically routing the ticket to the appropriate support person
allowing the IT department to update the ticket as resolution progressed and
tracking the requests through completion and final customer acceptance.
Enhanced student use of reference materials and elevated their learning capability at a college library with the implementation of a tracking application, allowing them to share the required, but limited-availability class materials.
Increased team productivity and reporting capabiility in a case management department by 50% with a case tracking and reporting tool.
Improved acceptance of a new and significantly different ERP system by 20% through highlighting the benefits of the system for their customers and the 240 employees I trained.